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user_n4p058
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Sunday, March 2nd, 2025 3:57 PM

Worst Internet company ever

I booked two weeks in advance to prevent the situation for some reason my address is not being shown into their system, and the technician lied twice on the scheduled day stating that I was not home when I had been home all day never received a phone. Call a text message. Nothing to notify me. I work from home and my Internet services are just as important as me obtaining my job. 
I am 100% on satisfied with the services provided every single person that supposedly assisted me failed me. it’s so hard to get in contact with anyone. and now they’re telling me that I have to reschedule for the third time. the service technician lied and said that I was not home, but I never received one single phone call to notify that he was on his way so that I could help assist with better details and descriptions of the front gate. I hate this company so much and never will I ever trust Xfinity.

Question

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Updated 

2 months ago

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XfinityChristy

Official Employee

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2K Messages

2 months ago

 

user_n4p058 Hello, and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry for the frustrating issues you've faced. I can only imagine how stressful it must be to have your appointment rescheduled multiple times and to feel like you're not being heard. The lack of communication and the feeling of being failed by every person who was supposed to help you is unacceptable and not the experience we strive for. I want to sincerely apologize for the technician's misrepresentation and the overall lack of communication you've experienced. I understand you've lost trust in Xfinity, and I want to assure you that I'm taking your concerns very seriously. I want to do everything I can to make this right. 
Here's what I want to do:
  • I will investigate why your address isn't showing up correctly in our system.
  • I will work to ensure your appointment is rescheduled correctly and that we provide clear communication and accurate details.
  • I will do my best to ensure that we find a way to get your service working as quickly as possible.

Please allow me to help with this issue and work toward a resolution. I understand you're feeling incredibly frustrated, and I want to restore your confidence in us. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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