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user_j4g1c0

2 Messages

Friday, April 4th, 2025 9:44 PM

Worst experience

Dealing with this company is the worst experience I have ever had, they are not honest and their business practices have become increasingly suspect. Multiple times in the last year they have taken multiple payments from me in error and have not assisted me in getting refunded, they cannot find my account( I have been a customer for multiple years) when I call and their representatives say the same robotic things over and over. We have now taken our business and residential accounts elsewhere and they don't care about retaining us. Beware and look elsewhere for services.

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Updated 

1 month ago

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XfinityShawn

Official Employee

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1.4K Messages

1 month ago

 

user_j4g1c0  This isn't the experience we want you or any customer to have, and my team is here to help look into your billing concerns today. Would that be something you would want to do?

 

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user_j4g1c0

2 Messages

Yes please do, my bank is now looking into refunding the duplicate payment if you could make the refund happen quickly that would be appreciated. But your company is not trust worthy anymore, your customer service people are horrible and your business practices are almost criminal.

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1 month ago

0

XfinityOrlandoM

Official Employee

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2K Messages

@user_j4g1c0

 

Thank you, Let's take a deeper look at your account, Please send me a direct message with your name and complete address

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

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1 month ago

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