Worst experience of my life

My experience with Xfinity was a complete botch job from start to finish. I attempted to add six cell lines and home internet, but the process was a disaster. After transferring five lines, the sales representative informed me—despite my early concerns—that the sixth line, the only one tied to a new device, had to remain with Verizon. This bait-and-switch tactic was unacceptable. The attempt to transfer the phones back to Verizon was equally horrific. Xfinity repeatedly sent transfer PINs to non-functional phones, making the process impossible. I endured multiple two-hour phone calls to customer service, only for the calls to be dropped for no apparent reason, likely because representatives avoided handling the situation. I spent nearly nine hours trying to resolve issues caused by their cell and landline services. I wrote a formal letter to the office of Tom Karnishak, hoping for a resolution, but received no response. To make matters worse, I’m now getting notices that my credit card is about to be charged for services I never used. The lack of accountability, coupled with unauthorized charges, is outrageous. This company’s service is utterly deplorable, and I strongly advise others to steer clear of Xfinity.