1 Message
Worst experience ever
I have been (or was) an Xfinity customer for more than two years. I had a promotional offer for home internet at about $50 per month. Suddenly, I noticed a $20 increase in my bill.
I contacted customer service through chat and eventually spoke with a representative who assured me that my monthly internet bill would remain at $50. He also provided a reference number and stated that my bill would return to the usual amount starting next month.
However, a month later, I received a bill for $70. When I visited an Xfinity store, the (unkind) employee there said, "Don't believe customer service; they keep making promises that aren't valid. You shouldn't listen to them."
And now I’m wondering… is this a serious company?
XfinityMarcos
Official Employee
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2.3K Messages
2 months ago
Hello user_qhlgr9, I know those billing concerns are never fun to deal with, so I get why you're looking for a definitive answer. It could be that a promotion had ended on your account, but I won't know until I take a further look into your account. I've replied to your DM and look forward to working with you more. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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