Worst experience ever

My internet bill was too high so I decided to combine my phone and Internet for a lower bill. They first signed me up for Now mobile (from T-Mobile) and with the high speed Internet it would have been about $135. That was still high to me so I called back and they said I should be on Xfinity mobile and my bill will be about $80. Perfect!! She said I won't be able to switch until after I activated the Now mobile. I get the new sim card in the mail and contact Now mobile to help with activation - I'm porting my number of 20+ years. I've explained to the rep my intentions, I'm planning to cancel Now mobile and switch to Xfinity mobile. The rep cancels the Now mobile before it is fully activated and LOSES MY NUMBER!! Tells me I can't get it back - I'm trembling. 

This was just the start of a week long effort to get my number back. I had a tier three trip helping me, AJ. The times did I pay $25 for each new sim card with Now mobile, the initial one, one that would be received for 5 days and the final one that I had to go to the store to get, and still not my number. Finally a got a rep that with the help of his supervisor, was able to retrieve my number... I was in tears

Relieved. Now I get my internet bill - it's $158+ AND I was never credited the EXTRA $50 I pays for the two useless sim cards. 

This while experience left me traumatized. I want to call but terrified they will [Edited: "Language"] up again... This was the worst experience and aside from the last person, I'm extremely disappointed. Under the circumstances, I could NEVER recommend switching phone services to Xfinity. In the meantime, until I get up the courage I will be passing $158+ JUST for Internet and another$30+ for a PREPAID phone services. 

Worst experience EVER