Visitor
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1 Message
worst experience ever Mobile CS
For 2 months now I have never experienced such incompetence in my life. Ordered 2 new phones that were lost in shipping and this still isn't resolved.
The Mobile CS is absolutely useless as are the local stores. Apparently I'm always being told I cannot do anything until THEY fix it. When asked to talk to THEY I am told
I can't. Every time frame I have been given to have things corrected has been missed . I have countless hours of wasted frustrated time on the phone and in the stores. No way to talk to anyone that can actually help.
Accepted Solution
XfinityEricB
Official Employee
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2.7K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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