Worst ever

Hi there, and thanks for taking the time to post here on the community forums, user_2uiv58! I'm sorry to hear you had such a difficult time trying to resolve an issue. We'd be more than happy to see if there's anything our team can do to help, take your feedback, or confirm that everything on your account is squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum