Visitor
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1 Message
Worst ever
I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person, and then we have to explain our situation again. No one has been any help with the billing situation at all. After thinking all was resolved on Friday night our cable was cut off again on Saturday, and our bill shows us in arrears. This is unacceptable. Someone needs to fix this.
XfinitySean
Official Employee
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379 Messages
3 hours ago
Thanks for stopping by to post on our community forums, user_79kgn4. I'm sorry to hear that you've been having so many issues with the billing on your account. Our team would be more than happy to look over the account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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