Worst ever

I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person, and then we have to explain our situation again. No one has been any help with the billing situation at all. After thinking all was resolved on Friday night our cable was cut off again on Saturday, and our bill shows us in arrears. This is unacceptable. Someone needs to fix this.

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XfinitySean

Official Employee

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424 Messages

22 days ago

Thanks for stopping by to post on our community forums, user_79kgn4. I'm sorry to hear that you've been having so many issues with the billing on your account. Our team would be more than happy to look over the account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

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user_79kgn4

Visitor

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2 Messages

We will wait until our account gets suspended again in a few days. After 6 hours on the phone, the bill still hasn't been resolved and it says we owe on more on our account, which is totally false, and we established that with 7 or 8 different Xfinity representatives on the phone that we are not paying a penny more than our regular rate every month. But the greedy bastards at Xfinity on our account still say we owe more (we don't), and they haven't resolved our account online even though they said we did on the phone. Even after they double-charged for no reason for 3 plus years. So, in two days we have to go through this again as it says our service will be suspended for the 4th different time. Maybe then we will give more information to help us, but at this point, we are getting the run around, and I doubt the online person that you are will solve our problem as well. Xfinity is incapable of solving it, as they can ask for more money that we don't owe, that's what they are good at. I wish we could take their word on it being fixed, but so far, their word isn't worth anything.

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20 days ago

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XfinityDilary

Official Employee

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3K Messages

user_79kgn4. I'm sorry you feel this way. I understand your hesitation, but I assure you, we're the best team available to help. If you change your mind and would like us to assist further, please send us a DM with your name and service address for further assistance.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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Customer Service

user_79kgn4

Worst ever

XfinitySean

user_79kgn4

XfinityDilary

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