Skip to main content

    Support

    Offers

U
user_uknmda
1st Topic
1st Reply

Visitor

 • 

4 Messages

Saturday, May 24th, 2025 12:03 AM

Worst ever customer service

Hey James! Your appointment at [Edited: "Personal Information"] has been scheduled for 05/23 , with an arrival window between 3:00 PM-5:00 PM..

Question

 • 

Updated 

1 day ago

 • Edited

23

2

0

user_uknmda

Visitor

 • 

4 Messages

4 days ago

Wil not let me post the chat transcript 

1

0

XfinityAbby

Official Employee

 • 

193 Messages

Hello @user_uknmda. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

user_ondohc

Visitor

 • 

1 Message

3 days ago

Xfinity Customer Service, absolutely awful, the worst I have ever experienced. Very obvious they fired their Customer service team and are just using GPT. After the last hour of trying to talk to some one and figure out why my autopay was turned off and why my subscription was updated to the most expensive option, even though I get less than a 1/10th of the speed I'm supposedly paying for. [Edited: "Soliciting"]

(edited)

1

0

XfinityBrianH

Official Employee

 • 

1.4K Messages

 

user_ondohc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here