Worst Encounter Ever

user_au2pp8, Hi there! Thanks for taking the time to reach out. This is definitely not the experience we like to hear about. As a consumer myself, I can understand the importance of having clear expectations and receiving quality service. We are the right place to go for help. We are a team of experts who do not make commission and only strive to make your experience our number one product. Furthermore, we will do everything within our power to rectify this experience. Did you receive a bill that was more than expected? To discuss billing concerns in greater detail, please send us a direct message with your first/last name and full address so we can take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.