4 Messages
Worst customer servive
I have been having constant outtages & disruptions for weeks. I had to take a half day the one day because it was my work from home day.
Spoke with 5 different agents for a combined hour and a half (at least, if not more). None fixed the issue. One tried to upsell me on some telemundo package for their channels which clearly is free for a year because they assume you won't remember to cancel & then it starts charging you. I also don't speak spanish. But litterally all I wanted was my internet fixed. It's still not fixed.
They really don't train the people that are outsourced in other countries. And I don't care in some xenophobic way. But if you're going to outsource jobs to save money for your ceo& board members, at least use some of that to then train the people who do your live chats. It's actually a joke that a company with such bad service charges so much.
XfinityShawn
Official Employee
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2K Messages
5 hours ago
@user_kxm97z Service interruptions are never a great experience for our customers, but I know that our repair teams will work hard to get them resolved. Are you currently in an active service interruption? The best way to stay up to date with that is through our Xfinity app.
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XfinityShawn
Official Employee
•
2K Messages
4 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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