Worst customer service

Words can’t describe how much i suffered over the past 7 months calling them every two weeks checking on my refund for internet services. Wasting an hour to get an update each time. It’s physically painful. Some didn’t get the refund. And I was charged two weeks I canceled the service too. Not to mention the mobile service on which I was misinformed about the cost. To what all they can say “ugh we apologize for misinformation”. Absolutely horrible. Unimaginable experience in the worst possible way

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XfinityJulie

Official Employee

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27 Messages

4 minutes ago

@user_pjtidm thank you for bringing your concern to us at Xfinity Forum. You have reached the right person and I am more than happy to address any issues you are having.

It doesn't sound like your path has been smooth over the past 7 months, we certainly don't want this to be your experience. But that being said, I am here to turn this around for you and get you the answers you need

In order to delve further into the specifics of your account, could you please send our team a direct message with your full name and full address?

To send a direct message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Customer Service

user_pjtidm

Worst customer service

XfinityJulie

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