Visitor
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1 Message
Worst customer service
your pricing for loyal customers is horrific. I started my service with you guys at a reasonable price of $180.00/month. my bill now is $305.00/month nothing has changed in my service. I called to try to get some promotions to get my bill below $250 and your customer service rep comes back with a higher price of $340.00 . So not only do you not care that your raking your customers with your prices , your trying to get even more out of the deal. This company disgusts me the way they treat their loyal customers. I'll be looking for a new internet provider if they can't fix the problem .
XfinityRaf
Official Employee
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1.5K Messages
12 hours ago
Good evening @user_9zoe55. Our Forums team can review your account for new promotions to see if we can help lower your bill. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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