Visitor
•
1 Message
Worst customer service
Don’t bother calling them or going in person they can’t do anything. Worst service. I should have stayed with Centurylink. Had them for 30 years and always willing to help. I went in for television boxes and that person. Changed me to a plan that you had to pay for data when I didn’t tell them to. Plus why would anyone want a plan where you got to keep up with data. I now have a 300 dollar bill. Not happy as soon as plan is up I will be back with Centurylink!!!!!!!
XfinityMarshante
Official Employee
•
930 Messages
7 hours ago
Hello @user_ni7fxq, thank you for taking the time to leave a post. Sorry to hear about your experience when you were simply trying to get cable boxes, only to have unexpected account changes made instead. That’s not the kind of experience we ever want our customers to have. We’d really appreciate the chance to make this right and turn things around for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0