Worst Customer Service

I logged onto my account yesterday to 1 make a payment and 2 to manage my plan. I wanted to see if there was a way to lower the cost of my bill since I think paying $350 for internet, TV and phone is absolutely ridiculous as a customer for over 10 years. I found plans for all three services that would reduce my bill to $277 which is still pretty high but would do until I can figure something else out. All items were in my cart and went through with the transaction. I received emails to activate my subscription to Peacock and an email with tracking information for the updated gateway that is being sent to my house. Sounds good right???? WRONG!

At 6pm the TV stopped working. I tried doing a reset through Xfinity website like I have in the past and saw the status of all of my devices are listed as "status unavailable" and the TV had an error code of XRE 00250 telling me to call for help. I LOATHE talking to anyone in "customer service" with Xfinity because they are of no help and last night proved it yet again. When I called the representative insisted my services had been turned off due to lack of payment. I informed her that she wrong as I made a payment this morning. She then went on to ask me when I planned to make the next payment. I informed her that payment wasn't even due until next week. She continued on about payment and that is why the service is not on. I again told her a payment was made this morning which she acknowledged, restarted my service and told me to unplug the gateway for a few minutes and restart. She said it would take about 10 minutes for it to come back.

An hour later STILL NO TV. Called again and this time the representative said she was not a representative for my carrier and then tried to get me to give her my card information to purchase some protection plan for $100!!! I called the same number I called an hour prior but she insisted to was not a representative for my carrier.

Next route I went since I called the number back again to be told the next available representative would take my call in an hour, I tried the support chat. The chat did not help at all. 1st representative said everything was good on their end and had me try the reset again. Which I did which did not work. I was asked if I made any changes to my account recently which I told him I changed my plan via Xfinity website. They insisted I did no such thing since my account shows the original plan. I informed them I did in fact make changes to the account and that I have received emails. Even if I did or didn't make changes to the account does not explain why my TV is not working. They tried to get me to agree to a plan for $293 which declined stating I already selected my plan today for $277.

I then get passed off to ANOTHER representative who said they sent a reset signal. The TV started the reset process and yet again did not work. While the TV was restarting they again tried to sell me another plan and insisted that I had  not made any changes to the account. When asked what did that have to do with my TV not working I did not get a straight answer. I again get passed to another representative which I again go through the song and dance. They claim they put me on a wait list for someone to come to my house to resolve the issue and that it would not cost me anything. I told them I should not be on a wait list as this a problem caused by Xfinity. They also stated they credit my account for the inconvenience. After an hour of waiting for someone on the phone I finally get an actual person.

This representative said my TV had been removed from the account and she could not see why. She also stated my account does not show any changes to the account. She then went on to say due to numerous restart attempts it has caused a shut down and that it would take 24 to 72 HOURS for the system to reset. 5 hours of talking/chatting with "customer service" got me absolutely NOWHERE. When I got up this morning for work I checked the TV and surprise surprise still not working. At least 5 different "customer service" representatives,12 hours and counting I still do not have TV at my house.

Oh and that credit to my account........Thank you Xfinity for 0.01 credit for my inconvenience.