Visitor
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1 Message
Worst customer service
Today my husband went to xfinity just to change equipment, and because he did that, it took us off our old plan and raised our bill from )170 to $240.
Visitor
•
1 Message
Today my husband went to xfinity just to change equipment, and because he did that, it took us off our old plan and raised our bill from )170 to $240.
XfinityVianney
Official Employee
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2.5K Messages
3 hours ago
Thank you for reaching out and creating a new post. I see your goal was to swap devices, but it appears there were some other changes made as well. I can absolutely look into the increase and work to provide more clarity. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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