Visitor
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1 Message
Worst Customer service
I have been trying to get service to my home for over a month. Four different crews have come out and none of them know why they are here. I have explained to each crew that I DO NOT Have a cable line running to my house. The Main box is across the street and they will need to run to my home before I can have installed INSIDE the home. I have called on 10 separate occasions each time getting some in the Philippines. I have asked repeatedly to have someone in the state i live in to call me....THEY WILL NOT transfer me or have someone who understands the situation call me. This is the Poorest Customer service I have ever received. At this point I will have to pay for Starlink because Xfinity Cleary does not want my business.
XfinityAlyssaA
Official Employee
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2.3K Messages
10 hours ago
Good evening @user_2nxfsu, and thank you for reaching out on our Forums to let us know about the trouble you are running into trying to have service set up. I'm sorry to hear about the frustrating experience and see that you stated you need a cable line ran to your home. We can assist with getting a ticket submitted to have that taken care of so we can get service installed. To get started, please send us a Direct Message with your first and last name along with the service address on the account.
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We look forward to working with you further and turning this situation around!
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