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user_uf3st3, Yikes! We will surely miss your business. Thanks for reaching out. As a paying consumer myself, I can understand the importance of paying for service and receiving exceptional and reliable service in return. You've reached the right place. We are the right team of experts to help turn this around over social media. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.