Worst Customer Service

Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it.

i have been battling with this company for months. It started when i had a few outages.

then a customer service rep lied about an appointment confirmation. How do i know? I called back after the employee was due to show up and when i gave my confirmation number they said “that’s not a real confirmation numbers”. This company is a joke, a scam, and only cares about funding the next Philadelphia sports arena. Congrats Xfinity you’re a monopoly. You sacrificed service for a dollar. I have spent hours upon hours trying to fix my issues. I was told my bill would be waived but of course it wasn’t.

when I called fuming out a missed appointment they tried to sell me Xfinity mobile. This company is the worst and they need to be better

Responses

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XfinityOrlandoM

Official Employee

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2.9K Messages

2 hours ago

Thanks for reaching out to us, we do apologize for any inconvenience you experienced. I'll be happy to look at your account for any credits that were promised and to make sure your services are working as they should be.

To get started let's send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Customer Service

user_bunhjo

Worst Customer Service

XfinityOrlandoM

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