Visitor
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1 Message
Worst Customer Service
I tried getting a hold of CUSTOMER SERVICE a couple times this week to address concerns we have with our cable. It was nothing but a nightmare! After repeated attempts to reach a live agent I begin hitting zero several times. When I did think I reached a live representative and asked for a technician to come out to the house I was put on hold for 15 minutes and then upon return to the call she said technician will come out the next day. The technician never did come and I returned the call to Xfinity again trying to get through all the press one press two and all that other [Edited: Language]. To file a complaint. At this point I decided to call breeze line our former cable company And cancel Xfinity. I’ve had enough!
XfinityMarshante
Official Employee
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757 Messages
7 days ago
Hello @user_nb9hkj, thank you for taking the time to leave a post. Sorry to hear about your experience. That sounds incredibly frustrating, and I completely understand why you’d feel that way after trying so many times without getting the help you needed. If you’re open to it, I’d love the chance to make this right for you and ensure your concerns are fully addressed. Your time and trust matter to us. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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