Worst Customer Service

This has been the absolute worst company to work with. I have been having issues since the day I signed up with them. The customer service agents do not communicate with each other and straight up lie to your face. I have told everyone not to use this company and those I know who have them hate them as well. I keep getting assured that the issue I have will get resolved and it is the same thing every month. Today was my last straw as I was trying to lower the amount I pay since I do not want to work with this company but they are the only ones who service my area. I got spoken to as though I’m incompetent and kept having agents drop me and transfer me to a new one. This is the case almost every time I speak with them. This company does not care for its customers and has the worst possible customer service. Do NOT use them.

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Expert

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32.1K Messages

6 days ago

@user_drip05

Now that you've complained please tell us what your service issue is so that we might be able to help you. And please post it in the most appropriate area. 😉

Thanks!

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user_drip05

Visitor

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2 Messages

My issue is you keep trying to charge me for equipment on an inactive account that has the wrong service address. I keep getting contacted to return equipment I do not have and was told it was taken care of multiple times and I have now been charged for it. When the agent said they resolved it I still received a message saying I need to return it. This has been ongoing since I set the service up. I was told to make a new account which I did since they couldn’t change my address. Thanks.

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6 days ago

0

XfinityKei

Official Employee

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1.7K Messages

@user_drip05 Our apologies that this experience has made you feel this way. Our team can look into your equipment and bill charges to resolve this. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

U

user_j7nzap

Visitor

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1 Message

2 days ago

You have said it all I have never

experienced such chaos with

a company I thought they were

bad years ago, how could they

get worse, one day they accept

your phone number next day not

on record, hard to speak to an

agent, Seems like it’s planned to

function like this

1

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XfinityJamesC

Official Employee

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2.3K Messages

Greetings, @user_j7nzap! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting in touch with someone, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

0

Customer Service

user_drip05

Worst Customer Service

Again

user_drip05

XfinityKei

user_j7nzap

XfinityJamesC

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