Visitor
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1 Message
Worst customer service
Currently experiencing dropped internet service with no explanation and no availability of technicians for 1-1.5 weeks.
Visitor
•
1 Message
Currently experiencing dropped internet service with no explanation and no availability of technicians for 1-1.5 weeks.
XfinityQuemekia
Official Employee
•
295 Messages
1 day ago
Sorry to hear about your internet connection dropping @user_ob9ltn,I know how important it is to have a steady connection at all times. I'll be happy to take a closer look at availability for an appointment.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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