Worst customer service

I can’t get a rep that doesn’t lie about when my incentives are coming for switching services. I have called and chat at least 20 times and they all say don’t worry I’ll take care of it well 2 and a half months later still nothing. Then I was emailed by a customer experience rep about the bad review 2 days ago and he doesn’t respond. Is there anyone there that doesn’t lie and can actually help? How about a supervisor how do you contact them?

Responses

XfinityWilliam

Official Employee

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1.4K Messages

20 days ago

Annoyed29 Hey there. We can assist you on here. Can you tell us a little more about the issue/concern you have?

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Annoyed29

Visitor

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9 Messages

For switching over from Verizon I am supposed to be getting gift cards 4-$500 for transferring phones and 2-$200 for transferring watches. I was told end of May I would get them and when I didn’t I kept contacting customer with them all saying don’t worry I’m the agent to help and nothing ever gets done.

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20 days ago

0

XfinityWilliam

Official Employee

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1.4K Messages

Annoyed29 Thanks for clarifying your concern. Let's take a closer look at your account, and see what is going on. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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Annoyed29

Visitor

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9 Messages

What is the DM icon?

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20 days ago

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Annoyed29

Visitor

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9 Messages

Xfinity DM support guy not answering

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20 days ago

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Annoyed29

Visitor

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9 Messages

Can’t say I’m surprised

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20 days ago

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Annoyed29

Visitor

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9 Messages

20 days ago

So I got contacted back by support when I laid out my problem they stopped responding. That was 40 minutes ago.

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XfinityAmandaB

Official Employee

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2.4K Messages

Annoyed29 We are still here and were awaiting a reply with a one-time use code. We would be happy to continue to assist in private.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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Annoyed29

Visitor

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9 Messages

I’m trying to private chat but nobody responds back. Is there a different way we can try?

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20 days ago

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XfinityAmandaB

Official Employee

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2.4K Messages

My apologies for the delayed response. We are not a direct chat, so there may be a little time between responses. We will always reply as soon as we are able, so your patience is appreciated.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

0

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Annoyed29

Visitor

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9 Messages

20 days ago

I’m sure you can tell why my user name is annoyed

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Customer Service

Annoyed29

Worst customer service

XfinityWilliam

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XfinityWilliam

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XfinityAmandaB

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