Visitor
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1 Message
Worst customer service
Absolute worst customer service I e ever had. I spent over three days trying to get an appointment with someone: the first appt they made they cancelled for no reason, with no option to reschedule. Then they kept giving me a [Edit: Language] customer service number where I can’t get ahold of a real person and force me to do the exact same trouble shooting process they’ve already made me do and tried literally, not exaggerating, 18 times.
mind you? I’ve been a customer of Xfinity for less than 2 weeks. I already paid 100 dollars for someone to come set it all up. Now? They scheduled me an appointment 4 days after it was needed, the second appointment they scheduled after canceling the first one they made me for no reason with no option to reschedule or even courtesy to talk to an agent.
XfinityRichard
Official Employee
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2K Messages
6 days ago
Hi there, @user_k6lwm3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience and the frustration this is causing you. Please be assured you reached the right person to assist you and look into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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