Skip to main content

    Support

    Offers

U
user_9n21tp
1st Topic
1st Like

1 Message

Wednesday, April 9th, 2025 7:30 PM

Worst customer service

Has to be the worse customer service. Unable to get anyone on the phone to ask questions about your account. When you do get an Xfinity member on the phone, you are not able to understand anything they are trying to say because all member are from a different country. They are doing their best so it's not a knock on them. There is always a delay on the call and that probably because they are most likely on the other side of the world. It's same when you connect with a lice agent to chat with. Why not hire people in the U.S to make communication easier for your US customers. Give this customer service 0 starts. The absolute worst.

Question

 • 

Updated 

2 months ago

31

2

XfinityAmira

Official Employee

 • 

4.1K Messages

2 months ago

Hi user_9n21tp! Thanks for taking the time to let us know about the experiences you've had trying to get support with your service. We value and appreciate you choosing Xfinity as your service provider, so it's unsettling to hear you feel this way. I do understand your concerns, and I will absolutely be getting this feedback passed along. Please know my team is always here to assist you with any service needs. We definitely want to turn this experience around for you and make things right.

 

For us to better support you, can you tell us a little more about the questions you have regarding your account? We look forwarding to helping you! 

 

3

0

viper337

Visitor

 • 

2 Messages

I agree whole hearted ly. The artificial intelligence is stupid and cannot answer a simple question. When you are finally able to get a human on the phone, they are on the worst phone system and they cannot speak clear English. Wasted 1 hour of my time on a never ending merry go round of frustration. Can't get a local phone number to report a wind damaged box on the side of my house. Simple, right? Nope. Seems a major corporation like Xfinity could do far better with their customer service!!!!! For the first time in many many years I am REALLY annoyed with Comcast / Xfinity.

Like

Reply

2 months ago

0

XfinityQuemekia

Official Employee

 • 

156 Messages

Hello @viper337 I hope the day is treating you well. Thanks for reaching out through Xfinity Forums. We hate to hear you've had so much trouble getting help with the damaged box on the side of your house, I understand your frustration and would feel the same if it was my home. We'd be happy to take a look at your account to make sure that this gets resolved. You would need to send a direct message.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon orhttps://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Xfinity Community Forum

Need Help? Find Solutions, share knowledge and get answers from customers and experts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

viper337

Visitor

 • 

2 Messages

Thank you for the quick response. A follow up will be forth coming on my progress.

Like

Reply

2 months ago

0

user_4x591e

1 Message

2 months ago

The worst customer service I have ever had. You not only charged me a wrong amount but also were unable to answer my questions. I will replace you with someone else in the near future. I have a transcript of my last month and this month conversation with your agents. How you can make me an offer and charge me whatever you think is okay?

1

0

forum icon

New to the Community?

Start Here