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user_272d12
1st Topic

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2 Messages

Saturday, July 20th, 2024 11:58 PM

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Worst customer service!!

Xfinity has the worst customer service I have ever seen in my life!! They lie to your face. If you talk to 5 different people, they will give you 5 different answers!! This is the worst customer service I ever had in my life which is why I canceled my mobile service and will be cancelling my Wi-Fi as well!! They don’t care about their customers at all!! 

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Updated 

11 months ago

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user_10c93d

Visitor

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5 Messages

11 months ago

Same situation we have faced. Spoken to both English and Spanish speaking reps. The reps are also misinformed by their company knowledgebase and/or bulletins. The company lies to them, and in turn they misinform us. The severe lack of internal communication with Comcast/Xfinity is disgusting.

Responses provided by reps since 7/18--

1. English: "no ETA available, have you signed up for SMS?"- no info or first call resolution.

2. English: "no ETA but could last up to 7 days"- This one also reminded me of hotspots and at least was up front about the extended outage.

3. Spanish: "Your area will not be restored until 7/25"- at first we thought this was ridiculous, but it may end up being true.

4. Spanish: "According to the bulletin, you will have internet back up by 9am tomorrow"-That was 4 days ago. Also promised a supervisor callback....still waiting on that. smh

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CCKrista

Retired Employee

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1.5K Messages

Hello @user_10c93d, thank you for taking the time to reach out on social media.  I understand your concern with the services, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

11 months ago

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