1 Message
Worst customer service & random charges
The customer service is awful and not only that they WILL up your bill without prior notice and try to sell you [Edited: "Language"] every time! Do not listen to them when they say something is free! IT IS NOT
XfinityEricB
Official Employee
•
2.1K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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