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user_uf4ay7
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Tuesday, February 18th, 2025 6:12 PM

Worst customer service on the world

[Edited: "Solicitation"]. Although sometimes they seem to have convenient offers, Xfinity mobile has the worst customer service on the world. They are not prepared to respond to any inquiry, they create new tickets that take you nowhere and they solve all the situations on their own favor.

They charged us for a fake mobile line that was never requested and I never used for over one year. I spent all that time trying to solve the issue with multiple calls and visits to their stores. They are either malicious or very ignorant of what they are doing. 

Question

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Updated 

3 months ago

 • Edited

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XfinityGabriel

Official Employee

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2.2K Messages

3 months ago

 

user_uf4ay7, Hi there! Thanks for reaching out. This is definitely not the experience we like to hear about. As a subscriber myself, I understand the importance of paying for service and receiving exceptional service in return. I am sorry to learn that we have made you feel this way. We will certainly do everything within our power to rectify this experience. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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