Visitor
•
3 Messages
Worst customer service on planet earth
I have had three chats, 3 phone calls, three tickets, three promises. So many hours. All because Xfinity is harassing me a s a former customer because I moved, and Xfinity didn't provide service at my new address. Was PROMISED that I need not worry about termination fee because they don't provide service. Then I get a bill. So I chat. Promised a resolution after wasting lots of my time. Fast forward several chats and tickets later and I finally call. The rudest person ever answered tells me I don't pay my bills so they were sent to collections. Then refuses to transfer me to billing as she said she did t even work in billing but I was gonna sit there and listen to what she had to say before transferring me. When I told her I'm exhausted from all the harassment and incompetent agents and I didn't need to listen to her she finally agreed to transfer me. After a brief hold tech support answers... Yup she purposely transferred me to the wrong place and I was told that billing was closed.
The worst part is I would have gladly paid the $130 had I told I needed to, instead I was told "not to worry" and that I was absolutely correct I didn't owe anything. Now I have a bill in collection because the agents are either straight up lying to me or Xfinity is purposely delaying the issue so they could pass it to collection
I have a 830 credit score I don't miss payments and I am definitely not allowing Xfinity to mess with my credit.
Again
Expert
•
32.3K Messages
3 days ago
@user_rzmv57
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
If you move to a Comcast serviceable area, and transfer service, you are not charged.
If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
If you move to a non-Comcast serviceable area, then the ETF does apply.
If it is an active duty military deployment, then the ETF will be waived when you send documentation.
If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
If you downgrade service, then the ETF will not apply.
If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
A lot of the CSR's don't know what does and does not get an early termination fee. Apparently the one you spoke with didn't know. Not your fault, though. Hopefully one of our employees here can help you, but it may take a while for the resolution. Congrats on the 830 score!
1
0
XfinityLinda
Official Employee
•
2.1K Messages
3 days ago
Thank you, @Again! We appreciate your support!
@user_rzmv57 Thank you for meeting us here in our community about your billing concerns. We'll gladly dive in and investigate this to see how we may assist. If we may, please send us a Direct Message with your full name and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
2
0