Worst customer service I've experienced.

I just wanted to disconnect 2 of my 3 cable boxes and they went ahead and disconnected my landline and internet. They didn't tell me that they would do this. I called 4x and each time they say they will help or send a technician and they don't. It's impossible to fix this issue...I constantly get transferred around or disconnected. I've never seen such horrible customer service before.

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XfinityVictor

Official Employee

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1.5K Messages

2 years ago

@user_jjflp9 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

user_jjflp9

3 Messages

I was chatting with customer support last night for 2 hours and after being transferred 5x Mariya from Tier 1 - Repairs, floor supervisor  assured me she will have a technician come out today to help me and gave me ticket #[Edited: "Personal Information"] but no one showed up. So I called Xfinity Cust service today and they told me they don't have a record of the technician order...so basically I wasted two hour of my time and you want me to chat with a representative again? And I've been on hold for 70+ minutes waiting for a supervisor to speak to about this.

(edited)

2 years ago

user_z0e9eo

2 Messages

2 years ago

Same here. 20 year diamond member too. It seems this company is on its last legs. The Portland storm debacle (internet / mobile outage at same time) takes it from a making you insane situation to maybe making you dead situation.

The worst is the customer service reps when you can reach them with a blip of 1 bar is that Rhey. ARE. [Edited: "Inflammatory"] speak in nothing but platitudes and do-nothingness.

A very sad state of affairs. Not sure what Comcast can do except watch their entire customer base jump ship.

I do believe that if they injected a nuclear option in their operations and recruited Americans for decent wages they might turn the ship around.

it seems hopeless. Nobody wants this like they want Apple and hence the night / day in customer service.

I feel sorry for Xfinity, and for us.

(edited)

user_41l5vx

1 Message

@user_z0e9eo

Sorry to hear you're experiencing the same thing. Going on 3 weeks, countless phone calls and 3 promised tech visits and nothing is fixed and no one ever showed up. Unbelievable. Hopefully you're issue has been resolved by now. The entire company needs an entire wake up call.

2 years ago

XfinityDena

Official Employee

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3.4K Messages

@user_41l5vx I am sorry to hear of the issues you are having.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

user_jjflp9

3 Messages

@XfinityDena Everytime I message Xfinity on customer service chat I get transferred a million times. If Xfinity wants to make this right you will stop telling me to reach out to someone on chat which is very entry level customer service and never helpful a manager can reach out to me to make this right. My aunt is going on 3 weeks without a landline bc Xfinity disconnected it without telling us and she lives alone and has no way of calling someone or 911 if there is an emergency.

2 years ago

CCJodie

Problem Solver

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1.3K Messages

@user_jjflp9 I'm so sorry about this! With our chat system, we don't transfer conversations over ever. We work with the customer and concern to the very end. Please message us when you're ready.

I no longer work for Comcast.

2 years ago

Customer Service

user_jjflp9

Worst customer service I've experienced.

XfinityVictor

user_jjflp9

user_z0e9eo

user_41l5vx

XfinityDena

user_jjflp9

CCJodie

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