1 Message
Worst customer service I've ever experienced and it seems to be intentional.
When my plan was changed after talking to a live agent (which was nearly impossible) my internet package was supposed to be 300mbps but it is 150mbps. I have spent countless hours on chat and phone calls trying to get it corrected. They either try to charge me more or claim falsely that I already have 300mbps when it clearly shows that my service is only 150mbps. I have been lied to and deceived too many times to draw any conclusion other than that it is intentional.
XfinityJamesC
Official Employee
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2.1K Messages
10 days ago
Greetings, @user_cq9lrb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your plan change, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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109.2K Messages
10 days ago
Concern moved here to the Customer Service help section.
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user_1f9139
Visitor
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18 Messages
10 days ago
Completely agree. The "customer service" of Xfinity is practically non-existent and a joke.
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