Worst Customer Service Is Putting It Lightly

I have not been able to use my phone for two weeks because the agents I talked to (all 5 of them) Either told me a replacement phone would be at my doorstep in 24 hours or 48 hours and each time it did not arrive, I contacted them back only to be told the same thing and that they don’t see any replacement phone ordered for me, causing me to get a new ticket each time. I even had to explain to THEM that Assurant does not handle mechanical issues and that they referred me back to Xfinity Every time I called. I actually took a screenshot of each agent promising me that a replacement phone would be sent in 48 hours (for two weeks straight) and as of today, no phone has been actually sent to me. After looking at each one I noticed they were simply reading off a script. When I finally decided to cancel my Xfinity Mobile Care monthly payments, the agent (my 8th in two weeks) suggested I take the screenshots to the Xfinity store and ask for a manager and show them what all the agents promised me.