WORST CUSTOMER SERVICE IMPOSSIBLE FOR LIVE AGENT AND VIRTUAL ASSISTANT USELESS

My cable TV has not allowed me to change channels twice in last 2/3 weeks.  Was able to talk to a live agent ONCE during each outage.  Agent said they were not experiencing and any outage, WHICH IS A BOLDFACE LIE as Tech said a multitude of customers were having same issue.  Tech was instructed to change box and he said I would probably lose ability to use ON DEMAND if box switched and I would not be able to see the one channel that was was running on the TV when I turn it on and sure enough zero service.

THE INABILITY TO REACH A LIVE AGENT IS RIDICULOUS BASED UPON MONEY PAID EACH MONTH AND INEFFECTIVENESS OF LIVE ASSITANT FOR COMPLEX ISSUES.  WWHENEVER I ASKED FOR AGENT THE CUSTOMER SERVICE LINR HUNG UP AND WHENEVER I WENT THROUGH VIRTUAL ASSITANT IT DIDNOPT FIX THE ISSUE, HUNG UP OR NEVER CONTINUED TO A NEXT STEP.  JUST FROZE OR SAID IT WAS TRANSFERRING TO AN AGENT WICH NEVER HAPPENED.

ZERO RATING FOR CUSTOMER SERVICE.  NEED NEW ALGORIUM TO GET COMPLEX ISSUES TO A LIVE PERSON.

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