1 Message
worst customer service imaginable.
I have been dealing with xfinity for a week and about 8 total hours. well I should say their ai and computers because they don't have any employees anymore. well I finally got my service switched to my new place today. to bad I still haven't been able to get any internet. maybe next week.. if you have any issues you deal with a computer. have issues online, they say, it's OK you can do it all online. well I will take a free January of service since I guess I am your employee. wouldn't even mind it if the step by step and everything actually worked. you should be ashamed.
ccRuben
Retired Employee
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729 Messages
1 year ago
Hello! Thank you for reaching out to us here on our Community Forums. You certainly did the right thing and contacting us to investigate the service transfer. If you can, please send a Direct Message with your full name and address so that we can look into this further. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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elinor17
New Poster
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7 Messages
1 year ago
I just had the computer tell me that the wait for technical support would be three minutes so she wanted to send me to the Xfinity Assistant that only understands short sentences and is as dumb as the telephone answering computer. However, the time to keep insisting on a live agent was shorter so maybe she has improved.
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