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Wednesday, May 7th, 2025 5:48 AM

Worst customer service I have ever received. Where can I leave a review and complaint?

Comcast has wasted over 12 hours of my time and have not honored anything I have been told about my bill.  I have called and spoke to several of your representatives.  I even spoke to a supervisor who promised to call me back at an agreed upon time to make sure the issue was resolved.  I waited for the call, but it did not come.  I saw that he called me at another time, when I was unavailable.  The issue was not resolved, as promised.  I have included a letter with my bill.  i have made an appointment, and visited the store, to resolve this billing problem.  At the store, I was told they could not help me, even though I listed why I was coming in.  I was told I had to do a video chat with someone who could not understand English and resolve the issue.  After that visit, I was told that I added a service.  That is not true.  I was originally promised a price when my plan expired.  It was not honored.  I was then promised another , higher price, and it was not honored.  Late fees and extra fees were supposed to e be taken off my bill, because of Comcast's mistakes.  This has not happened.  I have been a customer for many years, however, it is obvious to me that Comcast does not care about my business or my time.  You make it almost impossible to find a way to communicate with you.  I am finished wasting my time.  I will continue to honor my commitment.  Even though Comcast has not honored theirs.  I will be looking for other options in the future.  This is, by far, the worse experience I have ever experienced with any company. 

Official Employee

 • 

1.5K Messages

2 days ago

@user_epfbyc I’m sorry to hear how this experience has made your feel. Our team can help you with your bill concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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