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user_epfbyc
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Wednesday, May 7th, 2025

Worst customer service I have ever received. Where can I leave a review and complaint?

Comcast has wasted over 12 hours of my time and have not honored anything I have been told about my bill.  I have called and spoke to several of your representatives.  I even spoke to a supervisor who promised to call me back at an agreed upon time to make sure the issue was resolved.  I waited for the call, but it did not come.  I saw that he called me at another time, when I was unavailable.  The issue was not resolved, as promised.  I have included a letter with my bill.  i have made an appointment, and visited the store, to resolve this billing problem.  At the store, I was told they could not help me, even though I listed why I was coming in.  I was told I had to do a video chat with someone who could not understand English and resolve the issue.  After that visit, I was told that I added a service.  That is not true.  I was originally promised a price when my plan expired.  It was not honored.  I was then promised another , higher price, and it was not honored.  Late fees and extra fees were supposed to e be taken off my bill, because of Comcast's mistakes.  This has not happened.  I have been a customer for many years, however, it is obvious to me that Comcast does not care about my business or my time.  You make it almost impossible to find a way to communicate with you.  I am finished wasting my time.  I will continue to honor my commitment.  Even though Comcast has not honored theirs.  I will be looking for other options in the future.  This is, by far, the worse experience I have ever experienced with any company. 

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1 day ago

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XfinityKei

Official Employee

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1.8K Messages

4 months ago

@user_epfbyc I’m sorry to hear how this experience has made your feel. Our team can help you with your bill concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_epfbyc

5 Messages

I have tried to follow these instructions numerous times.   I am unable to follow the steps you sent me to send you a private message.   I am DONE wasting my time.   You are not concerned with customer service,  or resolving issues.  I WILL NOT PAY more than the agreed on price.   I will honored my commitment for the agreed on months, unless you cut me off.  If that happens,  I will stop paying anything,  since you did not honor your commitment.   Xfinity has become a horrible company to deal with.   If this is not resolved,  I will be leaving Xfinity after all these years 

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4 months ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

@user_epfbyc  

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_wq5lxv

Visitor

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1 Message

4 months ago

I agree, possibly the worst customer service ever in recorded history. I am no longer able to get into Showtime/Paramount+ although I pay for it, it does not come up with Xfinity/Comcast as an option to log in. Their Chatbot is absolutely the worst, A dead parrot would be more helpful. Long time customer, perhaps future cord cutter.

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XfinityChristy

Official Employee

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2.3K Messages

 

user_wq5lxv Hello, and thank you for reaching out via our Xfinity Community Forums. Hearing that you feel this is the worst customer service ever is definitely not what we want you to experience, especially as a long-time customer. It's so disappointing when something you're paying for, like Showtime/Paramount+, suddenly becomes inaccessible, and dealing with unhelpful support just adds to that. I'm really sorry you've had such a difficult time. That chatbot experience sounds incredibly frustrating. I want to assure you that we're here to help get this Showtime/Paramount+ issue sorted out for you. To get started, please send a direct message with your full name and address.
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 
Let's see what we can do to get you back into your account.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_zt3pnt

Visitor

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2 Messages

4 months ago

I can commiserate with you OP. I am so fed up with Comcast/Xfinity that I need people to hear it. Hopefully I can prevent someone from falling into the same trap I fell into and I plan on leaving reviews wherever I can. When dealing with them, please screen shot and save any back up info you can! They will lie to you blatantly and waste your time and money.

 

I had the absolute most miserable experience dealing with the Comcast/Xfinity customer service online chat, to a store visit, to a phone call with customer service. 

     After my prices jumped up following 2 years of business with them, I reached out to their online help. After many hours going back and forth and a relentless push of a phone line scam that they wanted me to sign up for, we finally found a deal that I was ready to move forward with. (PS DO NOT FALL FOR THE FREE PHONE LINE SCAM - FREE DOES NOT EXIST). I have screen shots of the conversation I had, with rep Varun offering me an additional promotion that includes anywhere between $20 - $40 off per month if my wife went in to the store to prove she's a nurse. The store would determine on site what that actual discount would be but it would definitely be between $20-$40 off additionally. I even told her I have had very bad experiences with Comcast/Xfinity in the past with being told one thing, but then they would not hold up to their end of their bargain later. That is why I screen shotted the convo and downloaded the transcripts, which I would be happy to provide.
     My wife and I make time to go in store where we wait 40min before talking to Jack Scott at the Bolingbrook, IL location, and then eventually the manager. They informed us no such deal is possible and completely backed out of this promotion that was offered to me. Nothing was then done. It wasn't until another 3 hours of being on a phone call with customer service representative Sambah and eventually supervisor Zohid that I was finally able to get someone to agree to the deal that was close to what was offered to me!! It only took another 7 hours of onsite visits and phone calls to finally get that lesser deal. What should have been $70/ month plus an additional $20-$40/month off of my bill for 5 year promotion and no contract, turned eventually into a 1 year contract for $50/month. It was a grueling battle that Comcast/Xfinity did not want to succumb too, but I had evidence of the deal offered to me and even still I had to settle for this lesser offer which is ridiculous in itself. 
     Rest assured I have marked my calendar and set an alert to make sure when this contract is up, I will be immediately calling ATT&T or literally anyone else because I prefer to do my business with people who do not lie blatantly to me.
     The customer service rep Varun should be fired for selling an outright lie. Comcast/Xfinity should review and change its practices of stalling customers to try to get them to give up negotiating the bill. And they should really offer their deals and leave it at that, instead of making people take hours and hours of time spread out over multiple days just to get a proper deal done, when it could be as easy as here is our offer and you can take it or leave it. That would only take 5 minutes. But I guess they wouldn't be able to cheat people out of their negotiated deals if they did it that way. I am beyond unhappy with the way Comcast/Xfinity conducts their business and honestly think it is illegal. Half of the time my Internet does not even work properly anyways. 

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user_ar1023

New Poster

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3 Messages

13 days ago

This is all par for the course with Xfinity. I've had them bold face lie to me about pricing on several occasions, and then refuse to honor the prices that were quoted to me, (even though I had emails confirming what the price was supposed to be). 

You can only have someone tell you there was a "system glitch" so many times before the truth of it becomes completely obvious; either the employees are undertrained, or just being intentionally shady. And to be certain, Xfinity does not care about their customers in the slightest. 

Sorry to hear about your experience, I can relate to your frustrations. At some point you just have to bite the bullet and stop giving your money to a company that doesn't even attempt to pretend they value your business, or respect your good time. 

I've been with Xfinity for literally over 20 years, and I'm switching all my services because I've had enough with the blatant dishonesty, gaslighting, and outright disrespect. Good luck to you.

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XfinityAmandaB

Official Employee

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2.5K Messages

 

user_ar1023 We would hate to see you go, and appreciate you stopping into our Xfinity community forums to share your experience. Before you do leave, we would appreciate the chance to make sure you are taken care of. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_75n2oa

Visitor

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2 Messages

1 day ago

This is so true! I go through the same with them, very disrespectful on their part playing with customer’s time, I just went through it again today, very unprofessional, I’m going to get other options and get rid of them for good, and I will send a review to the better business bureau also. 

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