Worst Customer Service I have ever experienced - am I being scammed?

I'm so disappointed, frustrated and stressed out now. What should be a happy homecoming to my condo after 2 years of being displaced due to the neighbors unit catching on fire, I instead get to experience more stress and frustration from an internet setup which should have been very simple in easy and has now turned into an 8+ hour ordeal with the solution not even in sight.

And what do you get when you spend 8+ hours troubleshooting? You get several different agents who you need to explain every detail of your situation to again and again. How many times did I get asked for a home address and phone number? how many times for the CMAC? I just love repeating myself for hours. What am I? A parrot?!? 

On top of this, there was many moments of upselling different plans and services.  Just what I wanted. To hear about getting upgrades when I can't even have what I currently asked for to be working. So rude! Get the issue resolved first before you try to sell me anything new.  But that's a sales tactic I guess. And this is about the sale not the customer, clearly. As a result I now have a more expensive service that was supposively free or less cost than the prior because none of the agents know the meaning of disclosure.  You need to drag out the info and they still don't present it in a clear way.  They sugar coat and add colorful conversational language that they think make them look like they care. "while we are waiting, how's your day going?"  GIVE ME A BRAKE!  Then when you're troubleshooting proves to be a dead-end after several hours, its time to send a technician that the CUSTOMER gets to PAY FOR!!! Let's throw more fuel onto the fire.  In the meantime how do I get the time back that has been wasted?  At lease with a time share presentation you get a free vacation. And you go into it knowing how long it will take and other details upfront. Time to find another service provider that has common sense customer service protocol in place. I am over it!!!