New Poster
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4 Messages
Worst Customer Service Experience
I spent several hours on the phone where I was given a promotional offer that would keep my current bundle intact, move to 1000mbps and save me $20.95/month. After activating the offer on my account I started to receive error messages and contacted support. I had already agreed to the new deal, documented everything and even took screen shots of all my conversations. They eventually told me the deal was offered in error (even thought it had already been agreed to) and said there was nothing they could do. I have never experienced such poor customer service and everyone that I spoke to said there was nothing they could do. This is what happens when your customer service specialists are powerless to assist customers who have been lied to and cheated.
David1492
New Poster
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4 Messages
1 year ago
I will just add that I've learned that with Xfinity - even if you document everything and compile all of the relevant information, it will still be ignored. Employees are completely powerless to do what is right for the customer. They simply continue to transfer you and keep you on hold for hours on end to tell you there is nothing they can do. If they wanted to, something could be done. And to add to this, there is no official way to file a complaint with the company. I also spent 30 minutes on the phone trying to find out how to file an official complaint and eventually I was directed here as being the only place to share issues. Absolutely pathetic.
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EG
Expert
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111.7K Messages
1 year ago
The concern is not "Community Center" help related....................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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