Worst Customer Service Experience of my Life

I started my Xfinity internet service in September of last year. I have spent the last seven months trying to get my service working properly spending literally HOURS on chat and the phone, not to mention technician visits. I have the Xfinity pro plan and ON THE WEBSITE and IN THE STORE was told that up to two extender pods were included if deemed necessary. It took me six months to get them to deem them necessary (two rooms of my house can't stream or game) and when the technician was here he said they needed them and ordered 2 extenders for me on speakerphone in my home. I heard the dispatch tell him that it would show up on my bill and I just needed to call and have it removed since it was included in my plan.

Fast forward i received not two but THREE extenders in the mail and all three were on my bill. It took 3 phone calls that week for them to tell me they weren't actually going to be on the bill and there was nothing they could do, so I waited until the billing cycle updated and called again. I spent 47 minutes on the phone yesterday and she told me they would be taking the $199 charge (for the two extenders that were supposed to be included on my plan) and that I needed to return the extra extender in store to get that refund.

I went to the store this morning and the associate told me they couldn't help me and had be do a video call with the "in store virtual assistant" for over 90 minutes until they finally took the return. I was then told that I needed to receive a call from the "technician department" to authorize the other two extenders. That person called me about 5 minutes after I left the store and I was on the phone with them for 45 minutes only to be told I either needed to pay for them or return them. I chose to return them. I was told to call back with the UPS tracking number. I did so and it took another 40 minutes before I was told I needed to receive an email within the next 24 hours and was given a ticket number and I would have to upload my return receipt to the link in the email to get my refund. Within two minutes of hanging up I received a text notification that my ticket was closed. So here I am calling back again. I literally have talked to Xfinity customer service for over 4 hours today. It is absolutely ridiculous. I will be canceling my service as soon as I can get another in place.