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user_oz0s4j
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10/30/2026 6:18 PM

Worst customer service ever

I contacted Xfinity customer service 2 days ago regarding switching service after being with them for 11 years to T mobile I can get internet 500 mbps connection for 50 a month and TV streaming service through you tube for 85.00 a month. I was told I could keep my 1 gig speed for 95.00 month and get all the same channels I have now 185 plus Hulu and Disney for free for 1 year because I’m a veteran after that. 30 bucks a month. I asked if this person could allow me time to think about it and said she would call back on 29 Oct at 0900. No call so I called in and was told that the information I was given was not correct. Asked to speak to a supervisor. Waited 1 hour 36 minutes on hold. Only to be told that there was nothing they could do even if I adjusted my channel line up and speed it would still be 199.00 a month. Don’t waste your time with this relic of a service they need to go out of business . They have no customer service skills and don’t care about their customers.

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2 hours ago

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XfinityAdrienne

Official Employee

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2.5K Messages

2 hours ago

Hey there, @user_oz0s4j! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with reaching out regarding your services, and the experience, it certainly is not what we want for our customers. I would be more than happy to submit the feedback on our end, and review the account. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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