I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's completely wrong. I was so upset I wanted to cancel but that department is closed at the moment. Only thing I could do was blast them on the surveys.
@el_jeffe2 Thank you for posting to our Xfinity Forums. I'm sorry to hear that you were unable to resolve your concern over phone or chat. Our team would absolutely love the opportunity to help you with any account concerns you have. Can you share with me more about how I can help?
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meredith.landers Thank you very much for looping in our team on the experience. We want to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "Start New Conversation" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
el_jeffe2
Visitor
•
2 Messages
9 hours ago
I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's completely wrong. I was so upset I wanted to cancel but that department is closed at the moment. Only thing I could do was blast them on the surveys.
1
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XfinityTommy
Official Employee
•
3.2K Messages
2 hours ago
meredith.landers Thank you very much for looping in our team on the experience. We want to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0