I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's completely wrong. I was so upset I wanted to cancel but that department is closed at the moment. Only thing I could do was blast them on the surveys.
el_jeffe2
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2 Messages
2 hours ago
I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's completely wrong. I was so upset I wanted to cancel but that department is closed at the moment. Only thing I could do was blast them on the surveys.
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