Worst Customer Service Ever

I have never in my entire life dealt with a company that simply doesn’t support their customers in a professional manner. I have been going in circles with well over 30 Reps over the last 3 weeks and countless hours on the phone. It’s all documented with names and time spent.  Started with an alleged data security breach which disabled my phone on a Sunday night for 3 hours while the hijacker wrecked havoc with all my personal and confidential info on my phone, and elevated into numerous technical issues in my mobile service. How does someone log into my Xfinity account, set up a new phone, perform an e-sim swap, steal my confidential data  without any assistance from Xfinity! Each Rep passes the buck, transferring from one dept. to the next, opens a new ticket, no follow-up whatsoever, misinformation, dropping the ball, closing tickets that remain unresolved without even talking to me, etc. It’s truly beyond words that a company this size can treat a customer this way. I am truly shocked! I’ve been with xfinity for over 5 years and that doesn’t seem to matter to them. Canned/scripted responses seems to be their norm. I am frustrated beyond words and very disappointed with the level of customer service and technical service received. I will be contacting the BBB over this matter. I’m told I should contact a lawyer who specializes in  these type of matters. Not sure if that will get results. I hope others see this post and subsequently makes an informed decision when choosing their mobile carrier. Good support goes a very long way but when there is none or very incompetent support, it says a lot about a company.