Visitor

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4 Messages

09/23/2026 6:34 PM

Worst Customer Service Ever

I think Xfinity can get away with the worst customer service of any company I have ever known because they have a monopoly in many markets. Where I am, very, very unfortunately, I have no choice but to use Xfinity. I truly hate Xfinity because they do not value good, competent customer service. EVERY time I try to resolve an issue through their customer service it is a very, very, very frustrating situation. Xfinity has no motivation to make it any better.

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Official Employee

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2.7K Messages

5 hours ago

@user_976d4b I’m truly sorry to hear about your experience and can understand how frustrating it must be to feel unheard when trying to get help. This is not the experience we want for our customers. If you're willing, please share more about the issue you're facing, and we'll do our best to help and work toward a resolution with you.

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