Visitor
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1 Message
Worst Customer Service Ever
Your company has the WORST CUSTOMER SERVICE !!!
Today, after waiting for hours, I received a text that the technician said they arrived, but they did not. Then my appointment was cancelled. Agent on chat could not reschedule, then reset my modem out of bridge mode without permission.
Another time the technician arrived late and then said he needed to get something from his truck, but drove away instead.
Chat is answered by people who repeatedly apologize, promise to help, but do nothing but waste your time. Cannot get anyone on the phone who can actually help. Worst company ever.
XfinityRaf
Official Employee
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1.5K Messages
28 minutes ago
Good morning @mlyman, and thank you for taking the time to report your recent issues to us. Our team can review your account and help with any issues you may be having. We can also set up a new appointment if needed. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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