Visitor
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1 Message
Worst customer service ever
Signed up for Xfinity service only to have tech show up and tell me property is not wired for fiber optic cable and to only way to add id to rip up property of multiple adjacent homes. Idiots. Now cannot get anyone at Xfinity to cancel service they cannot even provide. Beyond pathetic. Have already notified their regulators. Beyond fail.
XfinityMarshante
Official Employee
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1.2K Messages
2 days ago
Hello @user_f3ejbu, thank you for taking the time to leave a post. Sorry you’ve had to go through this. That sounds like an incredibly frustrating and disappointing experience, especially when you were expecting to get service set up without these kinds of complications. This is definitely not the experience we want for you, and your feedback about both the installation situation and the difficulty reaching support is important. We’d like the opportunity to help get this resolved properly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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