Visitor
•
1 Message
Worst customer service ever
I’ve been trying to get a replacement phone from Xfinity for 2+ weeks. The phone stopped working and I can’t get a replacement. They send me to another company called Assurant. I’ve spent probably 5+ hours on the phone with people that barely speak English. After over an hour today. The guy hung up on me when I asked him to talk slower. I was not being a jerk either. Don’t expect anything above the worst customer service you’ve ever had. I’m absolutely floored by the lack concern they have for customers. Don’t make the same mistake I did…Assurant must assure that you’re dissatisfied. I wish I had read the reviews prior to getting Xfinity.
XfinityThomasB
Official Employee
•
2.5K Messages
24 days ago
user_9p2h4m Was this a part of a damage claim? Our team would greatly like to help get this all sorted out. Appreciate your time and patience with all of this.
0
0
user_leidhh
Visitor
•
1 Message
4 hours ago
If you only spent 5 hours you did good if you got your issue resolved, I went through all that and some. At assurant everyone tells you something different and they transfer you to xfinity customer service and they don't have anything to do with your service/insurance plan. I spent 3 days trying to get a new battery in my phone without any luck. The girl when I put my claim in said I can get a battery installed and she gave me the closest authorized service center. She said I would receive an email with a link in about 30 minutes. I called the service center if I needed a reservation and if they could do it while I wait. They said they could. A day later I called back because I never reveived the email. The next guy told me I got good news, they are replacing my phone. Caleedd be the next day because I still di not get the email. They had my wrong email address. Well I got my replacement phone it was Burgundy compared to my black phone (not good for a guy) Called them and the said they warranty the phone not the color. So I took it to an xfinity store for help with transferring data from old to new. Well some inportant things did not transfer. I figured I would go back in the morning to try to recover the lost data. When I woke up in the morning I had no service on the phone. I called Xfinity customer service and when The lady was trying to help me every time I would hit the shift button on the new phone it would put a letter P where I was tring to type. If I hit the buttont to get to my characters it would put a random character in without typing any. The lady at customer service said she thinks the pone is defective (since it is a refurbished phone) I had to reactivate my old phone. I called to see how to send the replacement phone back which took about 5 phone calls with someone telling me something different. Finally got a supervisor with Assurant (Colette) she said send it back in the box the replacement phone came in. I asked why I just couldn't get a new battery and not worry about losing any data. She said because a decision was made to replace it not repair it The could not do it. I asked who made the decision to replace it when the initial claim was to repair it. I asked who made the decision and she didn't know and said she can't do anything about it. Bottom line, I am using the old phone and going to take it and get the battery replaced on my own. I think they do this to customers in hopes that you give up and don't have to pay out any money. The service plan has to be a big money maker for them and not worried about what you pay for
0
0