Worst customer service ever

I’ve been trying to get a replacement phone from Xfinity for 2+ weeks. The phone stopped working and I can’t get a replacement. They send me to another company called Assurant. I’ve spent probably 5+ hours on the phone with people that barely speak English. After over an hour today. The guy hung up on me when I asked him to talk slower. I was not being a jerk either. Don’t expect anything above the worst customer service you’ve ever had. I’m absolutely floored by the lack concern they have for customers. Don’t make the same mistake I did…Assurant must assure that you’re dissatisfied. I wish I had read the reviews prior to getting Xfinity.