Visitor
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1 Message
WORST CUSTOMER SERVICE EVER!!!!
why can’t you speak to a live agent? I’m not sure what is going on at Xfinity but it’s impossible to speak to a human! My WiFi has been dropping signal multiple times this month and the automated system won’t pass me through to a live person! We have done this trouble shooting method multiple times and the last agent said to call back if it keeps happening, but I can’t get through to anyone. Then the chat online is suggesting I have a tech come out for a fee?! Absolutely not!!!
XfinityJon
Official Employee
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855 Messages
22 hours ago
Good afternoon user_ohpmou. We are happy to assist you with your internet concern. In order to proceed I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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