Worst customer service ever

On March 27th, I called to change my plan because it was going up in price like it always does. A Agent did find a plan which I agree on. Now for the horror story! For the last  two days I have had nothing but problems! I called to check why I didn’t see my credit of my equipment that I returned on March 27th, the same day I changed my plan, on my bill. “That what I called about.” The first 3 customer agents told me my equipment was not returned, and I said I have a email saying different.  6 other customer service agents, one problem solver and one from accounting,  41/2 “hours later,on day one. I thought I had it corrected, but found out one of the 9 agent I talk to changed my plan when trying to fix it, and now I don’t get the plan I agree to. They said it was coming up a code and can’t fix it and they would try over night to get it to work. 

Received a call on Tuesday and still wasn’t fix because the plan was changed by someone there and the plan I agreed on isn’t available anymore. So my plan that I agreed on $159 minus cost of equipment is now going to be (1st person $245 )(2nd person $225),(3rd person $195) All I want was the plan I agreed on and no one could fix it. 1 1/2hour I finally just hung up! Good news I got a refund for return of equipment.  I have never ever heard that you can’t fix an error they made. So went out looking for new service today. Go figure I’m a Diamond Customer been with them over 30 years