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user_lg6c5f
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Friday, April 11th, 2025 8:46 PM

Worst customer service EVER!!

I’ve been experiencing more “outages” than I had ever before. Tried to call customer service to understand why this is occurring and ideally get some answers however, I cannot connect or speak to a human being. Why xfinity knowingly chooses to ignore its customers about its customer service is mind boggling.  To xfinity: we are people who are over-paying for a service that should be free.  When I was kid we had tv antenna we wiggled if we had a connection issue.  Although this “wiggling” wasn’t ideal we didn’t pay for it. It is unacceptable that xfinity treats its customers this way given the amount it charges for its service.  Absolutely unacceptable, I will contact me state rep about this. 

Question

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Updated 

9 days ago

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XfinityWilliam

Official Employee

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1.2K Messages

9 days ago

 

user_lg6c5f I'm really sorry to hear about the frequent outages and the difficulty you've had reaching customer service. I understand how frustrating this can be, especially given the importance of reliable service. Let's work together to get this resolved for you. 😊
 
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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